Privacy Policy
Bone Buddies Privacy Policy
This Privacy Policy describes how Bone Buddies (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from bonebuddies.co (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we may automatically collect certain information about your device and how you interact with the Site. This may include information such as your web browser, IP address, time zone, device information, cookies, pages or products you view, referring websites, and information about how you interact with the Site.
When you make or attempt to make a purchase through the Site, we may also collect information you provide to us, including:
- Your name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Payment-related information
We may also collect information when you contact us, subscribe to our emails, or otherwise communicate with Bone Buddies.
COOKIES AND SIMILAR TECHNOLOGIES
Our Site may use cookies and similar technologies to operate the store, remember your preferences, understand how visitors use our Site, improve our services, and support marketing and advertising.
Your browser may allow you to block or remove cookies. Disabling certain cookies may affect how some parts of our Site function.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the information we collect to operate our online store and provide our products and services.
This may include using your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Provide order confirmations and updates
- Communicate with you about your order
- Provide customer support
- Process payments
- Detect or prevent fraud and other potentially harmful activity
- Improve and optimize our Site
- Understand how customers use our Site
- Comply with applicable legal obligations
- Send marketing communications when permitted and when you have chosen to receive them
SHARING PERSONAL INFORMATION
We may share personal information with service providers that help us operate Bone Buddies and fulfill customer orders.
For example, our online store is powered by Shopify, which provides the ecommerce platform we use to sell our products.
We may also work with payment processors, shipping and fulfillment providers, analytics providers, advertising services, and other companies necessary to operate our store.
These providers may process personal information as necessary to provide their services to us.
We may also disclose information when required to comply with applicable laws or legal processes, respond to lawful requests from authorities, enforce our agreements, or protect our rights.
PAYMENT INFORMATION
Payments made through our Site are processed through the payment methods available at checkout.
Bone Buddies does not independently store complete credit card information provided through Shopify's checkout system. Payment information is handled by Shopify and the applicable payment providers.
MARKETING AND ADVERTISING
We may use information about how customers interact with our Site to understand the effectiveness of our marketing and to provide relevant advertising.
Depending on your location and the services being used, certain advertising or analytics providers may use cookies or similar technologies for these purposes.
You may be able to control certain advertising preferences through your browser, device, or the applicable advertising platform.
EMAIL COMMUNICATIONS
If you subscribe to Bone Buddies emails, we may use your email address to send you store updates, product information, promotions, or special offers.
You can unsubscribe from marketing emails using the unsubscribe option included in those messages.
We may still send non-marketing communications that are necessary for orders you've placed, such as order confirmations, shipping information, or customer-service responses.
YOUR RIGHTS
Depending on where you live, privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to request access to personal information we hold about you, request corrections, request deletion, or request additional information about how your personal information is used.
The exact rights available to you depend on the laws applicable in your location.
To make a privacy-related request, contact us at support@bonebuddies.co.
We may need to verify your identity before completing certain requests.
DATA RETENTION
When you place an order through the Site, we may retain information relating to your order for our records for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
We may retain certain information for longer where required or permitted by law.
CHILDREN'S PRIVACY
Our Site and products are not intended to collect personal information directly from children.
If you believe a child has provided personal information to us improperly, please contact us at support@bonebuddies.co.
INTERNATIONAL CUSTOMERS
Because we sell and ship internationally and use service providers that may operate in different countries, your personal information may be processed or stored outside the country where you live.
Privacy and data-protection laws in those locations may differ from those in your country.
SECURITY
We take reasonable measures designed to protect personal information handled through our store.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal and regulatory requirements.
When we update this policy, the revised version will be posted on this page.
CONTACT US
For more information about our privacy practices, questions about this Privacy Policy, or requests concerning your personal information, contact us at:
Bone Buddies
Email: support@bonebuddies.co