Shipping Policy
Free Worldwide Shipping!
We offer FREE worldwide shipping on all Bone Buddies orders.
DELIVERY TIMES:
- Canada: 5–12 business days
- United States: 5–12 business days
- United Kingdom: 5–12 business days
- Australia: 5–12 business days
- Europe: 5–12 business days
- Rest of the world: Delivery times may vary depending on destination
Delivery typically takes around 1–2 weeks, depending on where you live.
Please allow additional time during holidays, seasonal sales, and other periods of high order volume.
Shipping & Processing
Once your order is placed, we'll begin preparing your Bone Buddy for shipment.
Delivery times are estimates and can occasionally be affected by carrier delays, customs, holidays, weather, or other circumstances outside of our control.
Orders are not normally processed or shipped on weekends or holidays.
Order Tracking
Tracking is available on all orders.
Once your order has shipped and tracking information becomes available, you'll be able to follow your package throughout its journey.
Tracking information can sometimes take a few days to update after your package has been shipped.
International Shipping
We ship Bone Buddies worldwide.
International shipments may take additional time when passing through customs. Customs processing times vary depending on the destination country and are outside of our control.
Any customs duties, import taxes, tariffs, or other fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Only Received Part of Your Order?
If you order multiple Bone Buddies, your order may occasionally be shipped in separate packages.
This means one Bone Buddy could arrive before another. If this happens, don't worry — the rest of your order may still be on the way.
Check your tracking information for the latest updates.
Can I Change My Shipping Address?
Please make sure your shipping information is correct before completing your purchase.
If you notice an incorrect address after placing your order, email us at support@bonebuddies.co as soon as possible.
We'll do our best to make the change before your order ships, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Can I Cancel My Order?
If you need to cancel your order, contact us at support@bonebuddies.co as soon as possible.
If your order has already been processed or shipped, we may not be able to cancel it.
Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your package has been lost in transit, contact us at support@bonebuddies.co with your order number.
We'll review the tracking information and help determine the next steps.
Damaged Packages
If your package arrives damaged, contact us at support@bonebuddies.co with your order number and photos showing the damage so we can assist you.
Shipping Questions
For any questions about shipping, tracking, or your order's delivery, contact us at: