Refund Policy
We want you to love your Bone Buddy. If you're not completely satisfied with your purchase, all Bone Buddies are backed by our 30-Day Money Back Guarantee.
RETURNS
Our return policy lasts 30 days from the date your order is delivered.
If you aren't satisfied with your Bone Buddy within this period, contact us at support@bonebuddies.co with your order number and we'll help you with your refund.
Please contact us before sending or returning any product. Do not send a return to the address shown on your original package, as this may not be the correct return location.
How to Request a Refund
1. Contact Us: Email support@bonebuddies.co within 30 days of delivery and include your order number.
2. Tell Us What's Wrong: Let us know why you're requesting a refund. If your Bone Buddy arrived damaged or defective, please include photos showing the issue.
3. Follow Our Instructions: Our support team will review your request and provide any necessary instructions.
4. Refund: Once your refund has been approved, it will be issued to your original payment method.
30-Day Money Back Guarantee
All Bone Buddies come with our 30-Day Money Back Guarantee.
If you're not satisfied with your purchase within 30 days of delivery, contact us at support@bonebuddies.co and we'll issue a full refund in accordance with this policy.
Damaged or Defective Bone Buddies
Please inspect your Bone Buddy when it arrives.
If your Bone Buddy arrives damaged, defective, or you receive the wrong character, contact us at support@bonebuddies.co as soon as possible.
Please include:
- Your order number
- A description of the problem
- Photos showing the damage, defect, or incorrect item
Defects in craftsmanship reported during the 30-day guarantee period can be replaced at no additional cost.
If the same Bone Buddy is unavailable, we may provide another Bone Buddy of similar value.
Exchanges
If you receive a damaged, defective, or incorrect Bone Buddy and a replacement is appropriate, contact us at support@bonebuddies.co.
We'll review the issue and provide instructions for the replacement.
Return Shipping
Do not mail your Bone Buddy back without contacting us first.
If a return is required, we'll provide you with the appropriate return instructions.
For an incorrect, damaged, or defective item caused by an error on our part, you will not be required to pay additional shipping costs for the replacement.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
After a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Processing times vary depending on the payment provider.
Late or Missing Refunds
If we've confirmed that your refund has been issued but you haven't received it yet:
- Check your bank or credit card account again.
- Contact your credit card company or payment provider, as refunds can take time to officially post.
- Contact your bank, as additional processing time may be required.
If you've completed these steps and still haven't received your refund, contact us at support@bonebuddies.co.
Orders Outside the 30-Day Period
Refund requests should be submitted within 30 days of delivery.
Requests made after the 30-day period may not qualify for our money-back guarantee.
Contact Us
For returns, refunds, replacements, or questions about this policy, contact:
Bone Buddies
support@bonebuddies.co